PillPack.com Reviews – Pharmacy Arm Of Amazon

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PillPack.com is an online pharmacy that is owned by the e-commerce giant Amazon which is one of the most valuable companies in the world and one of the biggest companies in the world by revenue. Right now this online drugstore does not sell medication directly but instead allows you to enter your prescription into their website and have the drugs sent straight to you at the intervals that you choose. This pharmacy website also allows you to use your insurance and special coupons to help pay in part or in full for your order. In this article, we are going to be taking a close look at this drugstore website and telling you if it is a good option.

Domain Details
Date of Registration2004-09-23
Owner CountryUnited States
Contact Datayes
Business Information
Name of OrganisationPillPack
Licenses, Certificates and Approvals
Customer Support
Live Chat Optionno
Courier Mailyes
Free Shippingyes
Payment Methods


Domain Info

The domain for this online pharmacy was first registered on the 23rd of September 2004 with the domain last being updated on the 22nd of May 2013. Currently, the domain is set to expire on the 23 of September 2022. The information above partly correlates with what is shown on the online drugstore itself where it says that the website has been running since the year 2013 which was the year the company was acquired by Amazon.



Business Profile

The website is owned by a company called PillPack Inc. that is based in 250 Commercial Street, Suite 2012 in New Hampshire, the United States. This company is a subsidiary of Amazon Inc. The information about ownership and leadership can be found publicly on multiple websites including the pharmacy website itself. On ScamAdviser, this online pharmacy has a trust score of 100% with a rating that says that the site ‘might be safe’. Overall it is a good sign as having a 100% trust score after being in business for over a decade and a half is a good thing.



Regulatory Approval


This drugstore website is a certified member of HIPPA which is a regulatory standards agency that makes sure that everything that pharmacies do is in the best interest of their customers. Furthermore, this pharmaceutical e-commerce store is also a member of the U.S. Department of Health and Human Services which is a government-run standards agency that has the sole aim of allowing all Americans to have access to high-quality healthcare. On LegitScript, this online pharmacy is rated as certified meaning that according to Legit Script there is enough evidence of this pharmaceutical website being part of respected government regulatory bodies.


Products & Pricing

You can get all kinds of medication on this site both over the counter drugs and also prescription products as long as you have the correct prescription of course.

billing options


Best Features

This pharmacy e-commerce store also stands out as it hosts its very own magazine that is updated with new articles every couple of days. The blog feature on the website gives off a more luxury feel to the site.

Safety, at this online pharmacy safety, is a priority and this is why every single package that is dispatched is double-checked by licensed health professionals to make sure you are getting exactly what you need.
stepsWeb Portal, a state of the art web portal is integrated into this site that allows you to view all your medication and other information concerning your order such as when it will be delivered.
Coordinate, every customer’s doctor and insurance company are contacted and kept in the loop so the online drugstore is always updated about your condition.
Automatic Refills, a super popular feature that is now part of the majority of online pharmacies, on this pharmaceutical website you are able to choose the automatic refills yourself with ease.
Easy Switch-over, this pharmacy website is designed to be as easy as possible to switch over from online pharmacies saving you a lot of valuable time.


Payment & Shipping

free shipping

As of writing this article, there are two payment methods on this online pharmacy, the first one is by paying using a bank transfer with the second payment method is using popular credit card processors such as Visa and Mastercard. It is important to note that the majority of the payment is paid by the individual’s insurance provider with the customer just left to pay the copay themselves.

The shipping is free, the first shipment takes two weeks but you can get in contact and request a faster first delivery if it is urgent. After the first delivery, you are able to choose yourself how often you would like your order to be delivered.



There are under one hundred reviews on third party websites about this online pharmacy on websites such as TrustPilot. The majority of those reviews are pretty negative with the pharmacy website having a total review score of 2 stars out of 5 from a total of 26 reviews on TrustPilot UK. Some text and video testimonials are also hosted on the online pharmacy itself but you should not trust them as they are most likely biased, instead just focus on the testimonials that are on the third party websites.

negative comments



To conclude, PillPack.com is the pharmacy arm of Amazon so you should definitely consider this prescription drugstore as a viable option to order your medication from. From all the information that we have seen about this pharmaceutical e-commerce store, we will have to give a trust level of 60%.

 Moreover, this website is very well built and has very competitive prices.


Pharmacy Ranking

We have created a rating of online pharmacies which gained our trust on the basis of their verified certificates, great customer feedback and quality services. Have a look and find the best store satisfying your needs.

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